FAQS
1. What makes Intow Online unique?
At Intow, we are dedicated to providing an exceptional shopping experience! Our carefully curated collection ensures you find high-quality products that add convenience, comfort, and joy to your life. Your satisfaction is our top priority!
2. How do I place an order?
Placing an order is simple! Browse our website, select your favorite items, and add them to your cart. Proceed to checkout, choose your payment method, and we’ll handle the rest!
3. Do you offer free shipping?
Yes! We offer free shipping on all orders with no minimum purchase required. Free shipping is automatically applied at checkout.
4. How long does it take to receive my order?
Your total delivery time ranges from 6 to 9 business days, including:
Handling Time: 1–3 business days
Transit Time: 5–6 business days
Once your order ships, you will receive a tracking number via email.
5. What are your business days and hours?
Our business days are Monday to Friday, and our hours of operation are 9:00 AM – 6:00 PM for general inquiries.
6. Can I track my order?
Absolutely! Once your order ships, we’ll send you a tracking number via email. You can also visit our Track Your Order page for real-time updates.
7. Do you ship internationally?
Currently, we only ship within the USA.
8. What should I do if I have an issue with my order?
We’re here to help! If you experience any issues, please contact us via:
💬 Live Chat: Available 24/7 on our website
📧 Email: need@intow.online
📞 Phone: +1 706-202-3408
Our team will assist you promptly.
9. Can I cancel or modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to cancel or modify an order, please contact us immediately. We’ll do our best to assist you before your order ships.
10. Do you accept returns or offer refunds?
Yes! We offer a 30-day return policy with free return shipping for eligible items. If you’re not satisfied with your purchase, contact us within 30 days of receiving your order, and we’ll guide you through the return process.
11. How can I return a product?
You can return a product by mail. Contact our Live Chat or support team for return instructions. Return guidelines will also be included in your package.
12. Are there any restocking fees?
No, we do not charge restocking fees.
13. How long does it take to receive a refund?
Refunds are processed within 10 days of receiving the returned product.
14. Do you accept returns for all types of products?
Yes! We accept returns for defective, broken, or non-defective products.
15. How do I get in touch with customer support?
We’d love to assist you! You can contact us via:
💬 Live Chat: Available 24/7 on our website
📧 Email: need@intow.online
📞 Phone: +1 706-202-3408
🏠 Physical Address: 2325 Muzzie Ln, Leander, Texas 78641, USA